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FAQ

1: Question -  How to Recheck  an Imei?

Answer  - Please check this link  - http://s15.postimg.org/dbmyzz5m3/verify.png

 

2: Question – How to submit a ticket?

Answer -  Check this link - http://s30.postimg.org/3n14fp4o1/submit_ticket.gif

 

3: Question –How much time, a Recheck imei will take for reply?

Answer  - To Recheck an imei, it takes 2-4 workings days.

 

4: Question  - My Iphone Not Unlock Or Code Not Working What Can I Do?

Answer  - When we unlock an Imei  and you think, it’s not unlocked or code is not working. Then this Recheck option comes into play. Just click on Recheck option (Make Veido Proof of Code Not Working and Upload in Youtube us Provide Us link) . Please note that you can do it within 5 days since the code was replied as after 5 days we’ll not be able to verify imei from source. So, its mandatory that must use verify option within 5 days since your order was completed.

 

5: Question –  How can I cancel my order?

Answer – Once an order has been placed, you can cancel your order within 30 minutes since you placed the order. It can be done from your account. Please check link - http://s24.postimg.org/3rvqflnd1/cancel.gif

 

6: Question – Wrong Network Or Invalid Imei Or Replaced Imei Oder ?

Answer – We do not support wrong network, invaild Imei Or replaced Imei in any unlocking or code service

 

7: Question -  What if order placed in wrong network?

Answer – If your Imei becomes In Process then nothing can be done in terms of cancelling an order. But if your imei will be In Waiting For action than we can cancel your order.

NOTE: It’s better to make sure before placing an order that Imei is locked to the same Network for which you’re going to place an order.

 

8: Question – How to get Vip or Reseller prices?

Answer – You can get VIP or Reseller prices, if you’ve Imeis in large number of quantity or in bulk quantity.

 

9: Question – How can we check in which service, which types of Imeis are supported?

Answer – While placing an order, when you select a service, there you can check service details describing every detail about that particular service. Check this Link - http://s27.postimg.org/o8mtrywib/service_detials.gif

 

10: Question - How to add credits in my account?

Answer - Go to your account; choose Add Fund option Check this Link -  http://s4.postimg.org/df9rm8mgd/add_fund_option.gif

After that choose Payment Option Check This Link - http://s27.postimg.org/9c1s71j4j/chose_payment_option.gif

 

11 :  How to add fund by mass or personal payment option ?

Answer - Click on add funds option > Mass Payment > Submit > Paste transaction > Enter (Credit Auto Add In Your Account)
Enter your amount ( 300$ minimum ) then Choose mass payment option

Go to your paypal account enter paypal id and choose personal payment option Press on continue after that in subject write your invoice id and send payment http://s21.postimg.org/wkxvj4w9z/pay...end_option.png

Copy your paypal transaction id http://s16.postimg.org/cci69v7dh/pay...jcation_id.png

and paste transaction id in mass payment  and click submit 
Your funds will be added automatic http://s23.postimg.org/715f9msa3/ent...jcation_id.png

 

12: Question – What if credits are not added in your account?

Answer – In this case, submit a ticket in web site with your PayPal (Unique Transaction ID 6DV03655LF7394352) For more details, check the link http://s30.postimg.org/3n14fp4o1/submit_ticket.gif

 

Hope This Faq help to solve your problem

Best Regards
IfoneUnlock Team

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